Registration FAQs

Complete Step 1 Pre-Registration Form.  There are two options:  (1) print and mail/fax the pdf or (2) open/save and electronically return the interactive form.  Send to CityConnexx a deposit on your pre-registration form to lock in your group rate.  Your deposit will be applied to your final balance due 4 weeks before your arrival date. After CityConnexx receives your Pre-Registration form, a representative will contact you to discuss the DNA of your group so that we can match you to a ministry site with those needs.

CityConnexx staff will review your information and call to confirm the date and city of your mission week. Next matching your group's interests with the needs of our ministry partners in that city, we will assign your group to a specific ministry site.  We will also assign a CityConnexx Project Manager and Project Coordinator to your group.  They will review the CityConnexx resources available to you to promote your trip, provide fundraising ideas, and prepare you for your trip.  We will work closely with your group leader to ensure a successful mission experience.

Step 2 Registration Form is due 8 weeks before your arrival date along with a 50% payment.  This non-refundable payment is based on an estimated number of participants which can be adjusted and applied toward your final payment.

Step 3 Final Registration Form is due 4 weeks before your arrival date along with final payment.  This non-refundable payment is based on the final number of participants at that time.  In the event an individual needs to cancel after Final Registrtion has been received, the entire fee is transferable to a new participant.  New participants may also be added until your arrival date.

Your CityConnexx Project Coordinator will start designing your custom schedule 8 weeks before your arrival date and it will be finalized 4 weeks before your arrival date.

The last step is to complete a copy of the Participant Medical/Release Form (Step 4) for each individual attending. It is the responsibility of the group leader to make sure everyone has this form completed and signed. Copies are due to CityConnexx 2 weeks before your arrival date and originals are due immediately upon your arrival and will be collected by your Ministry Site Coordinator.

Please note this form is required by CityConnexx even if you have a different form required by your church/organization.  Please contact CityConnexx to discuss further. 

There is a minimum group size of 10 required for all 4 day or longer mission trips.  If your final number is less than the minimum requirement, final payment for minimum size is required.

The Pre-Registration deposit of $400 is non-refundable if your group cancels.

The Registration and 50% payment due 8 weeks before your arrival date is non-refundable and is based on an estimated number of participants which can be adjusted with your final registration and will be applied toward your final payment.

The Final Registration and final payment due 4 weeks before your arrival date is non-refundable and is based on the final number of participants at that time. In the event an individual needs to cancel after Final Registration has been received, the entire fee is transferable to a new participant.  New participants may also be added before your arrival date.

If Registration and 50% payment is not received/postmarked 8 weeks before your arrival date, a 10% late charge will be added.

If Final Registration and final payment is not received/postmarked 4 weeks before your arrival date, a 10% late charge will be added.

Please use the resources provided by CityConnexx to plan accordingly and meet these deadlines which are critical for your mission trip to be a success.