Registration FAQs

What do we do first?

Complete the registration form on our registration page.  Send CityConnexx your $1000 deposit (online payment coming soon) to lock in your group rate.  Your deposit will be applied to your final balance due four weeks before your arrival date. After CityConnexx receives your registration form, a representative will contact you to discuss the DNA of your group so that we can match you to a ministry site with those needs.

What happens next?

CityConnexx staff will review your information and call to confirm the date and city of your mission week. Next matching your group’s interests with the needs of our ministry partners in that city, we will assign your group to a specific ministry site.  We will also assign a CityConnexx Project Manager and Project Coordinator to your group.  They will review the CityConnexx resources available to you to promote your trip, provide fundraising ideas, and prepare you for your trip.  We will work closely with your group leader to ensure a successful mission experience.

What is the last step?

The last step is to complete a copy of the Participant Release Form for each individual attending. It is the responsibility of the group leader to make sure everyone has this form completed and signed electronically. This must be complete two weeks before your arrival date.

Is there a minimum group size requirement?

There is a minimum group size of 15 required for all 4 day or longer mission trips.  If your final number is less than the minimum requirement, final payment for minimum size is required.

What is the cancellation policy?

The Pre-Registration deposit of $1000 is non-refundable if your group cancels.

The Registration and 50% payment due eight weeks before your arrival date is non-refundable and is based on an estimated number of participants which can be adjusted with your final registration and will be applied toward your final payment.

The Final Registration and final payment due four weeks before your arrival date is non-refundable and is based on the final number of participants at that time. In the event an individual needs to cancel after Final Registration has been received, the entire fee is transferable to a new participant.  New participants may also be added before your arrival date.

What if our payment is late?

If Registration and 50% payment is not received/postmarked 8 weeks before your arrival date, a 10% late charge will be added.

If Final Registration and final payment is not received/postmarked 4 weeks before your arrival date, a 10% late charge will be added.

Please use the resources provided by CityConnexx to plan accordingly and meet these deadlines which are critical for your mission trip to be a success.

With a grant and on-going support from Compassion International, CityConnexx is dedicated to help people experience custom designed mission trips to ignite their passion for serving others as a life long vision.

PO Box 11909
Denver, CO 80211-0909